Thursday, July 03, 2008

Where are all of the Travel Agents?

American Express TravelI was trying to book a last minute flight to the Middle East yesterday in business class and could not find the right flights at Orbitz or on the airlines websites.

I decided that I really needed a travel agent to handle this complex booking and have not used a conventional travel agent for years. I knew that the American Express Platinum Card has an associated travel service available, so I called them for help.

I spoke to Mike @ AMEX Travel Services and he spent over an hour on the phone directly with the airline to get some seats released and he got it done. BRAVO ! ! ! I will be calling AMEX next time I need a travel agent for sure.

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