Below are a series of forum posts from www.flyertalk.com relating to an online discussion that Russ Hinckley, VP of Northwest WorldPerks program, has with the www.flyertalk.com community. I was fascinated by the use of the technology to seed the discussion, capture the trascript and provide real time feedback asynchronously from around the globe. I am certainly glad that I am not in the traditional market research business. No amount of traditional market research could have paid for the business intelligence provided in this dialogue. Take a look and let me know what you think.
Pre-Conference Questions that should be asked
http://www.flyertalk.com/forum/showthread.php?t=473606&highlight=Russ+Hinckley
Transcript of FlyerTalk Live! Chat
http://www.flyertalk.com/transcripts/061302.php
Follow Up Community Discussion
http://www.flyertalk.com/forum/showthread.php?t=480183&highlight=Russ+Hinckley
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